Terms of Service

Welcome to ALIZA (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website at alizausa.com, our services, and any related content or features (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you are 18 or older and have the legal capacity to enter into these Terms. Our Services are not intended for individuals under 18, and we do not knowingly permit their use by such individuals.

2. Use of Services

You agree to use our Services only for lawful purposes and in accordance with these Terms. You are responsible for all activities conducted under your account. You may not:

  • Use our Services to engage in fraudulent, illegal, or unauthorized activities.
  • Attempt to gain unauthorized access to our systems, accounts, or data.
  • Interfere with or disrupt the functionality of our Services, including through viruses, malware, or other harmful code.
  • Copy, modify, or distribute any part of our Services without our prior written consent.

3. Accounts and Security

To access certain features of our Services, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain the security of your account by safeguarding your password and other credentials.
  • Notify us immediately at support@alizausa.com if you suspect unauthorized use of your account.

We reserve the right to suspend or terminate your account if we believe you have violated these Terms or engaged in activities that may harm our Services or other users.

4. Orders and Payments

When you place an order through our Services, you agree to provide accurate payment and shipping information. We reserve the right to refuse or cancel orders at our discretion, including for suspected fraud, pricing errors, or product unavailability. All prices are in USD and exclude applicable taxes and shipping fees, which will be calculated at checkout. Payments are processed through secure third-party providers, and we do not store your payment information.

5. Shipping and Delivery

We currently ship only within the United States. Standard delivery times are 8–14 business days, and free shipping is offered on orders over $25. Please review our Shipping Policy for additional details. We are not responsible for delays caused by third-party carriers or circumstances beyond our control, such as weather or customs issues.

6. Returns and Exchanges

We accept returns and exchanges within 7 days of delivery, subject to the conditions outlined in our Return & Exchange Policy. Items must be unused, in original condition, and accompanied by proof of purchase. Refunds, where applicable, will be processed to the original payment method within a reasonable timeframe.

7. Intellectual Property

All content on our Services, including text, images, logos, and designs, is owned by or licensed to ALIZA and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission. Limited use of our content for personal, non-commercial purposes is permitted, provided you retain all copyright and proprietary notices.

8. User Content

If you submit reviews, comments, or other content through our Services, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display such content in connection with our Services. You represent that your content does not infringe on any third-party rights or violate applicable laws. We reserve the right to remove or edit user content at our discretion.

9. Third-Party Links

Our Services may contain links to third-party websites or services, such as payment processors or social media platforms. We are not responsible for the content, policies, or practices of these third parties. Your interactions with such sites are governed by their respective terms and policies.

10. Disclaimer of Warranties

Our Services are provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our Services will be uninterrupted, error-free, or free from viruses or other harmful components. Product descriptions, images, and availability are subject to change without notice.

11. Limitation of Liability

To the fullest extent permitted by law, ALIZA and its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our Services, including but not limited to loss of profits, data, or goodwill. Our total liability for any claim related to these Terms or our Services will not exceed the amount you paid us for the specific transaction giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless ALIZA and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising from your use of our Services, violation of these Terms, or infringement of any third-party rights.

13. Termination

We may suspend or terminate your access to our Services at any time, with or without notice, for any reason, including if we believe you have violated these Terms. Upon termination, your right to use our Services will cease, but any provisions of these Terms that by their nature should survive (e.g., intellectual property, limitation of liability) will remain in effect.

14. Changes to These Terms

We may update these Terms to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated “Last Updated” date, and we may notify you via email or other means as required by law. Your continued use of our Services after such changes constitutes your acceptance of the revised Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our Services will be resolved through binding arbitration in California, conducted in accordance with the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.

16. Contact Us

For questions, concerns, or assistance regarding these Terms or our Services, please contact our concierge team:

We are committed to providing you with an elegant and seamless experience, and we appreciate your trust in ALIZA.