Shipping Policy
At ALIZA, we are committed to delivering our curated collections of clothing, beauty products, and accessories for men, women, and children with the utmost care and efficiency. Our Shipping Policy ensures a seamless delivery experience exclusively within the United States, reflecting the elegance and precision that define our brand.
Order Processing
Your order is meticulously prepared within 1–3 business days following payment confirmation. Custom or embroidered items may require additional processing time to ensure impeccable craftsmanship. You will receive an email confirmation once your order is processed and ready for dispatch.
Shipping Times and Delivery
We offer standard shipping exclusively within the United States, with the following estimated delivery times:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping (USA) | 8–14 business days |
Delivery times may vary due to location or unforeseen carrier delays. Please note that ALIZA currently ships only within the United States.
Shipping Charges
We are pleased to offer free delivery on all orders. Shipping fees are fully waived as a gesture of our appreciation. Enjoy shopping without worrying about extra costs — your order will be delivered to you at no additional charge.
Order Tracking
Upon dispatch, you will receive a tracking number via email, allowing you to monitor your shipment’s journey through our website or the carrier’s tracking portal. This ensures complete visibility and confidence in your delivery experience.
Damaged or Lost Shipments
In the rare event that your order arrives damaged, please contact our concierge team within 48 hours at support@alizausa.com with photographic evidence of the damage. For lost shipments, we will promptly assist in filing a claim with the carrier to resolve the issue, ensuring your satisfaction.
Contact Us
For any shipping-related inquiries, our concierge team is at your service:
- Email: support@alizausa.com
- Phone: +1 (800) 555-1234
- Hours: Monday–Saturday, 10 AM–6 PM IST
- Response Time: Within 1–2 business days
Explore our FAQ for additional answers or contact us for personalized assistance.
Refund Policy
At ALIZA, your satisfaction is our utmost priority. We take pride in the exceptional quality of our clothing, beauty products, and accessories for men, women, and children. Our Refund Policy is designed to ensure a seamless and trustworthy experience, reflecting the elegance and integrity of our brand.
Eligibility for Returns and Exchanges
To qualify for a return or exchange, items must meet the following criteria:
- Returned within 7 days of delivery.
- Unused, unworn, unwashed, and in pristine original condition.
- All original tags, labels, and luxury packaging intact and undamaged.
- Accompanied by a valid receipt or proof of purchase.
- Prior authorization obtained from our concierge team.
Items returned without prior approval will not be accepted, ensuring the integrity of our curated collections.
Exchanges
For eligible returns, we offer exchanges for a replacement item of equal value or store credit, allowing you to continue enjoying ALIZA’s exquisite offerings. Our concierge team will guide you through the process to ensure a seamless transition.
Refunds
In select cases, we provide refunds for eligible returns within 7 days of delivery, subject to the same conditions outlined above. Refund requests must be approved by our concierge team and will be processed to the original payment method within 5–7 business days of receiving the returned item.
Non-Returnable Items
To maintain hygiene and exclusivity, the following items are not eligible for return or exchange:
- Beauty and personal care products
- Customized or personalized items
- Sale items and gift cards
- Perishable or hazardous goods
If you are unsure about an item’s eligibility, please contact our concierge team before purchasing.
Damaged or Incorrect Items
In the rare event that you receive a defective, damaged, or incorrect item, please notify our concierge team within 48 hours of delivery at support@alizausa.com with photographic evidence. We will promptly evaluate the issue and offer a replacement or refund, ensuring your experience remains exceptional.
How to Initiate a Return or Exchange
To request a return or exchange:
- Contact our concierge team at support@alizausa.com to obtain authorization.
- Receive a complimentary return shipping label and detailed instructions upon approval.
- Securely package the item with all original materials and ship it back to us.
- Upon receipt and inspection, we will process your exchange, store credit, or refund within 5–7 business days.
Contact Us
For any inquiries regarding returns or refunds, our concierge team is at your service:
- Email: support@alizausa.com
- Phone: +1 (800) 555-1234
- Hours: Monday–Saturday, 10 AM–6 PM IST
- Response Time: Within 1–2 business days
Explore our FAQ for additional answers or contact us for personalized assistance.